Last Updated: March 1, 2024

Introduction:

At Green T Metals, we prioritize efficiency, security, and affordability in our delivery services. This document outlines our shipping practices and procedures, offering clarity and ensuring a satisfactory shopping experience. By completing a purchase with us, you consent to the terms detailed in this Shipping Policy.

Shipping Schedule:

  • We aim to dispatch the majority of orders within three business days post-transaction confirmation.
  • Customers are encouraged to wait a maximum of five business days before querying the status of their shipment.
  • Any potential shipping delays for specific items will be communicated promptly, either prior to dispatch or via the item’s listing page.
  • If your delivery has been in transit for more than five days but less than seven, please reach out to us at info@greentmetals.com for assistance.

Delivery Methods:

  • Our shipping strategy is designed to be both economical and efficient, selecting the best carrier based on your order’s specifics to maintain competitive pricing.
  • We typically utilize FedEx Ground, USPS Priority Mail, or FedEx Overnight for shipments. Note: FedEx and UPS are unable to deliver to P.O. boxes.

Tracking and Receipt:

  • Upon dispatch, a tracking number will be provided. Expect delivery within 2-7 business days.
  • Orders consisting of multiple items may ship separately or be delayed until all components can be sent together, possibly in multiple packages.
  • For queries related to delivery, please contact info@greentmetals.com.

Packaging Discretion:

  • Your privacy is paramount. Shipments are packaged plainly, omitting any indication of our company or the valuable nature of the contents.

Insurance Coverage:

  • Every shipment is insured. In instances of undelivered packages, a refund or replacement is contingent upon a written loss or theft confirmation from the carrier.
  • Your cooperation with insurance claims or investigations is vital. Non-compliance may affect our ability to offer a refund or replacement.
  • Immediate notification is required for lost or damaged packages. Damage claims are accepted within three days post-delivery.

Shipping Fees:

  • Shipping costs are determined by the type of product and the total order value within the Continental United States.
  • International shipping to selected countries is available. All customs duties and taxes are the customer’s responsibility. We advise consulting with a customs broker to understand duty and tax obligations.

Liability Notice:

  • We are not liable for packages left unattended or delivered under specific instructions that compromise the security of the delivery, nullifying our insurance coverage.
  • It is our obligation to initiate claims for any package lost or damaged in transit.

Policy Amendments:

  • We reserve the right to modify this Shipping Policy without prior notification. Changes will become effective immediately upon publication on our website, GreenTMetals.com.

Contact Information:

For further assistance or inquiries regarding our shipping practices, please reach out via email: info@greentmetals.com.

Appreciation Note:

Thank you for selecting Green T Metals. We are dedicated to providing outstanding service and look forward to fulfilling your needs with excellence.